Terms & Conditions | The Jay Brand

Terms and Conditions

Below are the Terms and Conditions that have been carefully written and placed to protect you ("The Client/Customer") and myself (The Jay Brand Experience). It is recommended that you view these terms prior to purchasing or contacting me for projects.

PAYMENTS + PRICING

By submitting payment to The Jay Brand Experience, you are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business. All pricing is subject to change at any time and becomes effective upon posting to this site. For Monthly Retainer Services, payment is due on the 1st and 15th of each month.

For Monthly Design Retainer, designs must be used by end of month or client forfeits remaining designs unless client pays for a consecutive monthly retainer at the beginning of the following month. No rollover on Monthly Social Media Retainers. The Full payment must be made for projects under $500.00 You are paying for my time and to secure your spot on the project list. I work in order of project & payment received meaning full payment or deposits must be paid within 48 hours of project submission. All remaining unpaid balances will be due within 48 hours of your final approval of the design project. Once the final payment is made, the project will be finalized, and all files will be sent to you. WORK DOES NOT COMMENCE UNTIL PAYMENT IS RECEIVED, NO EXCEPTIONS. Payments can be made in full via website. Payments currently accepted via PayPal & Square . *Note: There will be 3.5% convenience fee added to all PayPal Transactions. Any PayPal payments submitted via e-check must be 100% cleared before project will begin. You are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business.

REFUNDS + CANCELLATIONS

Due to the nature of work, The Jay Brand Experience does NOT provide refunds for any services canceled unless the owner terminates a project due to Illness or related circumstances. If a client decides to cancel their project with The Jay Brand Experience after the project has already begun THERE WILL ABSOLUTELY BE NO REFUND GIVEN! Ownership of all artwork, layouts and development will remain the property of The Jay Brand Experience and remaining work will not be sent to the client for their ownership. For Monthly Retainer Services, services offered on month-to-month agreement with payment due in full at beginning of month. Client must use designs or social media services within month services being paid for, no rollover on social media services. Designs must be used by end of month or client forfeits remaining designs unless client pays for a consecutive monthly retainer at the beginning of the following month (i.e. In April, client only uses 8 of 10 designs and its April 30th, client decides to pay for Monthly Design Retainer Services for the month of May, the 2 designs rollover to May, client now has 12 designs to use before end of May).

The only reason any monies will be refunded is in the event The Jay Brand Experience is unable to do the project for unforeseen personal reasons or illness.

TURNAROUND TIME FRAMES

Turnaround times vary per project, typically turnaround time is 5-7 business days** for most projects. For Print Projects please allow at least 2-3 weeks. For Web Designing please allow 4-8 weeks. This is subject to change depending on my workload which will be disclosed to the client when inquiring. Turnaround times also depend if all your CONTENT (provided by client) is readily available and deposit is made. Failure to have all of content ready when making deposit, can cause a delay in your completion date. Due to the uniqueness of each project and client, more time may be needed for satisfied completion. Holidays are not included in the time frame of any project. **This is an estimated turnaround time and again is based on my current workload.

Orders Approved and Payment Processed* By 9AM PST / 11AM CT / 12PM ET: Turnaround time begins that day as long as all content is provided for project.
Orders Approved and Payment Processed* After 9AM PST / 11AM CT / 12PM ET: Turnaround time begins that day as long as all content is provided for project.

Rush Orders Available for Additional Fee starting at $75.

REVISIONS + DRAFTS

Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from The Jay Brand Experience. All drafts works are the property of The Jay Brand Experience. For all projects (excluding Logo Design/Development) done by The Jay Brand Experience, there is a TWO (2) revision limit, unless otherwise stated (Monthly Design Retainer also has a 2-revision limit). After that, additional revisions will incur the following fees: Text Based logos: $10 fee per revision, Image Based logos: $20 fee per revision, all other services: $15 fee per revision unless otherwise discussed; for a full revamp there is a $50+ revision fee depending on project type. Client assumes responsibility for accuracy of ALL text and images provided for projects. PLEASE PROOFREAD CAREFULLY! Final approval for accuracy is the client/customer responsibility. The Jay Brand Experience is not responsible for incorrect information provided by you or for errors which were not detected upon review of the proof. There will be an additional charge for corrections to the file after the final approval, regardless of the party at fault.

DESIGN CONTENT

It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed which will result in an additional fee. Clients are required to submit all high-quality photos and/or verbiage (text) to be used for project. Pixelated and dull photos will not result in the best quality design. Please make sure all submitted content is spell checked and not subject to copyright. Designs by Jay, LLC may revise submitted content if deemed necessary for the project.

FILE DELIVERY

After the final project design is approved, the files will be sent to client via email or via Google Drive link unless otherwise discussed. For all digital projects, the client will receive a JPG and PNG file type. If a PDF file is needed, please mention this before deposit is paid. Logo designs will be sent in JPG, PNG, PDF, and ESP graphics file format. Additional formats are available for additional fee. If you would like other formats, please mention this before deposit is paid. All original Photoshop and Illustrator files remain in the possession of The Jay Brand Experience. Once finalized project files have been delivered to you, you own the rights to what you have purchased.

OWNERSHIP

Copyrighting and/or trademarking your logo is solely up to the client unless discussed and agreed with between client and DBJ for us to do it for you. You, the client, have ownership of the final logo design for use in any media application that is beneficial to your organization The Jay Brand Experience retains the right to use the final logo, or any versions of the logo created in the process, within printed and online portfolios, including promotional materials such as newsletters and advertisements. The client also gives The Jay Brand Experience permission to use client’s full name, and/or website address, for testimonial purposes on our business related The Jay Brand Experience. The client understands that it is the client’s responsibility to copyright the logo design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm) Unless agreed to by client and Designs by Jay, LLC.

All information disclosed on this site in protected and secured. No information shared on this site will be shared or disclosed to any third parties. This includes email addresses, addresses, telephone numbers, credit card information, etc.

LIMITATION OF LIABILITY

Client agrees that The Jay Brand Experience will not be liable for any damages (including, but not limited to, incidental or consequential damages), that arise from The Jay Brand Experience performance of this commission (including, but not limited to, failure to perform in a timely manner, regardless of whether the failure was intentional or negligent.).
Shipping

After order is placed, please allow 3-5 business days to process and verify credit card authorization before we ship your order. Shipping is 2-3 days, and all orders are shipped via USPS. When your order is shipped, we will email you with a tracking number. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays.
Privacy Policy for This Site

Designs by Jay, LLC is dedicated to protecting the privacy of each and every one of our clients and customers. We will not disclose any information regarding our customers or visitors to any third parties.

INFORMATION
If you would like to verify the information you have submitted to Designs by Jay, LLC, you may do so by contacting us via e-mail at info@thejaybrandexperience.com Due to our security procedures, we may request proof of identity before we reveal any information.

CONTACT
We are always happy to hear from our clients and customers, and we are always grateful for any feedback to ensure our customers are completely satisfied with the service we offer. If you have any questions, comments, or feedback, please contact us via email at info@thejaybrandexperience.com to answer any questions you may have.

SECURITY
The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of our staff who have been granted access rights and are required to keep the information confidential. For security reasons, no personal checks are accepted for payments.

COMMUNICATION POLICY

I prefer to communicate via email & web chat only (for paper trail purposes.) Please allow 24-72 business hours for a reply to your inquiry. Inquiries will not be responded to on the weekends.